Information Systems Support Specialist


The incumbent is required to provide maintenance and support services for selected information systems software of the Ministry/Department. Duties include ensuring the security of the application data; supporting and maintaining the software applications; assisting with the enhancement of these software applications; providing training to key stakeholders on these systems; and supervising Technical and Support Staff as required:


  • Maintains the specified security controls required by policy to maintain confidentiality, integrity and availability of the Ministry/Department’s information systems; and investigates and remedies related security incidents according to defined procedures.
  • Maintains knowledge of specific technical specialism in the software operations, maintenance and support area; and utilises this knowledge in performing job duties.
  • Assists with the support and maintenance of information systems, including the identification and mitigation of project risk, and the monitoring of costs, timescale and resources utilised.
  • Investigates operational support requirements and problems and identifies opportunities for improvements in the Ministry/Department-specific business functions and processes; and assists users in defining acceptance tests.
  • Elicits requirements from management and stakeholders of the Ministry/Department and confirms alignment with defined business objectives; and specifies, documents and prioritises these requirements in consultation with key stakeholders, in accordance with defined standards and practices.
  • Delivers learning activities, such as training, on the information systems of the Ministry/Department to a variety of audiences.
  • Assists with the development of software tests, and with the execution of the system and acceptance testing of modified or enhanced information systems, particularly for those areas of technical specialisation.
  • Assesses, analyses, develops, documents and implements changes based on requests for change the information systems of the Ministry/Department, using defined change control procedures.
  • Assesses, analyses and implements software releases, including stakeholder coordination and release process maintenance, particularly for areas of technical specialisation.
  • Maintains software application support processes and ensures that all support requests are dealt with according to agreed procedures.
  • Investigates problems with the application software; and assists with the implementation of agreed solutions and preventative measures.
  • Supervises technical and support staff engaged in performing duties related to particular specialisation.
  • Performs other related duties as assigned.


  • Knowledge of software maintenance and enhancement processes and procedures.
  • Knowledge of project management tools and techniques.
  • Some knowledge of the tools and techniques required for the management and control of ICT within a government based or business organisation.
  • Some knowledge of relevant Public Service rules and regulations, instructions and procedures.
  • Ability to supervise technical and support staff.
  • Ability to think creatively and to enhance and maintain application software solutions.
  • Ability to communicate effectively both orally and in writing.
  • Ability to promote teamwork.
  • Ability to establish and maintain effective working relationships with colleagues.
  • Ability to interact positively with members of the public and external stakeholders.


  • Minimum of three (3) years’ experience performing at a technical level, including at least eighteen (18) months’ experience in the maintenance, support and enhancement of software applications.
  • Training as evidenced by the possession of a recognized Bachelor’s Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.

The closing date for the receipt of applications is April 14, 2023 at 11:59 p.m.